Thursday, August 07, 2008

The bottom line

Flores's: "The soft issues are the hard issues. Your problems don't come because you don't know how to calculate entropies or to design plates. They come because you don't know about people. Our best comes out when we have honest discussions. Our worst comes out when we behave like robots or professionals. You all have the delusion that it's your business to sell hardware. But every company of the future is going to be in the business of exquisite care -- which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well. Right now, you are in an organization that has poor quality and slow delivery. You have one big mythology in your favor: Everyone believes that you Europeans are impeccable. But I know you are jerks."

The temperature in the room is rising. The air-conditioning is on arctic blast, but the men are beginning to sweat. "When you get into a situation like this, nothing seems to work," Flores says. "That's when you don't need solutions -- you need transformation. You've already tried everything to stop your losses."

Thanks Arti and cj; I can substitute in education for hardware.
Transformation seems a rational way out.
In my paid job problems are not (just) fiscal, they are also pedagogical; who controls learning and to whose benefit?
In my studies similarly, who controls the means of communications and to whose benefit?
Basically a Latourian or ANT question: whats shaped and how?

A whole lot more listening and working with good intent and with trust and with cooperation, and 'we' might get there together.
At the very least 'we' learn to work together.
Not a bad learning if that was to be the bottom line.

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