Showing posts with label Star. Show all posts
Showing posts with label Star. Show all posts

Saturday, April 12, 2008

Here be dragons


Such dragons are begat by Wilma White in Kaiaua New Zealand. I have several of this dragons siblings...


In trying to map the invisible, one risks destroying the positive aspects of invisibility – should the map simply be marked, “here be dragons?” Star and Strauss (1999)

In my research interviews I have data that has left me in a conundrum.
What gets told, what gets told in a de-identified way, what will be less important with the passing of time, what might be portrayed to different audiences...
I am reminded by cj that research is an inherently political act.
The article by Susan Leigh Star and Anselm Strauss (1999)titled Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work, provides an excellent synopsis of such dilemma: There is both good and bad invisible work. Positive invisibility requires discretion. Within the the visible-invisible matrix it is impossible to define anything as inherently visible or invisible; similarly, it is impossible a priori to say that either are absolutely good or bad, desirable or undesirable.
These authors are not recommending “more visibility” in any simplistic form, but cite Grudin’s (1988) and Robinson’s (1993b) criteria of equity as an evaluation precept. This discusion of “good invisibility” and “bad invisibility,” is traced to questions of discretion, autonomy, and power over one’s resources. They identify the relation between invisible and visible work as a complex matrix, relational, with an ecology of its own. For every gain in granularity of description, there may be increased risk of surveillance. In the name of legitimacy and achieving public openness, an increased burden of accounting and tracking may be incurred. The phenomenon is one of tradeoffs and balances, not absolutes and clear boundaries.
Some suggestions they make include:
In managing the balance of visible and invisible work, it may be important for
processes to become visible for a time, or remain invisible for a time. It may be of value to consider time release (it may be possible with the passing of time that the issues are deemed less important or a forgivable 'passing phase') 'Stuff' may fade decay over time.
A metaphorical curtain might be drawn. Deidentification of data being one part of this.
Having the analysis consider tradeoffs and balances because increasing the visibility of work processes has pluses and minuses.

I can move forward now.
The dragons can rest easy for the time being.

Saturday, March 22, 2008

where do you go to my lovely

Or the secret life of cell phones.
Consumerism related to cell phone acquisition involves many of us having more cell phones than people in our families. The spare, or two, in the drawer for just in case...leads me to discussing some of the invisible work involved as change happens. There is strategic invisibility in not acknowledging built in obsolescence. Manufacturers do not want their product to last forever or they wouldn't stay in business. The mobile phone becomes a fashion accessory with a life expectancy of approx 1.5 years but what happens to the old one?

Star and Strauss (1999) in Layers of silence, arena of voice: The ecology of visible and invisible work talk of the complex matrix that develops between visible and invisible, a relational ecology where illuminating one corner throws shadow on another. A phenomenon of tradeoffs and balances.
That a cell phone can now do this... hides the discard mountains of landfills.
(As well as other practices which in hindsight may be deemed quaint, when you call someone do you tell them who is calling or assume the technology has filled the gap?)
In an ANT exploration of networks it is possible for work that is visible to be shown as well as providing space where tensions can also be acknowledged.
With reference to John Laws pinboard approach to an ANT analysis I must go add to my whats invisible, where the known world ends, and
'here be dragons'...