Showing posts with label Communities of practice. Show all posts
Showing posts with label Communities of practice. Show all posts

Friday, December 19, 2008

Moral hazards and what ingenious kiwis do with number 8 wire

Photo attribution to Brewbooks for this photo of a bra on a barbed wire fence in New Zealand. I trust no-one got hurt in the making/taking of the photo.

Moral hazards
are a bit like climbing barbed wire; there's purpose and there's risk and some of the risks are anticipated (can see the barbs) and some are not; there's a tension in the wire as it's pulled down to climb over. This (almost) without fail comes back and bites you as you let go... and then there's what's in the paddock once you get there...but also what's in the paddock you were leaving...
And even further effects coz here I'm writing as a New Zealander and its amazing what we can do with number 8 fencing wire... even philosophize!

Thanks for the prompt form Keith Lyons on moral hazards, I found myself exploring wikipedia and then trying to edit wikipedia and then discovered further hazards... the process is so convoluted that wikipedias story of unintended consequence was unable to be changed by me.
I wanted to enter into the discussion. To me the defined concept of moral hazard was a bit one sided. A top down bias where underlings did not fully disclose to the upperlings. And where there seemed to be a deliberate intent to deceive. And i just wanted to add a prompt to the discussion on the page regarding unintended consequences for the page editors to consider a link to
Sproull, L., & Kiesler, S. (1991). Connections. New ways of working in the networked organization. Cambridge: MIT Press.
But there were no links on wiki to second level effects or to these authors, and by the time i wrote in my bit on a wiki discussion page and checked i'd done the right thing twice over, my scribblings got scrambled. So I'm blogging instead. Such are moral hazards also. Unintended sequalae when the process gets too hard.

Sproull and Kiesler make 4 points:
1. the full possibilities of a new technology are hard to see, likely to emphasize planned uses and underestimate the 2nd level effects.
2. unanticipated consequences usually have less to do with efficiency effects and more to do with changing interpersonal interactions, ideas about what is important...social organization. This may change how each of us works and even the work we do.
3. these 2nd level effects emerge somewhat more slowly as people renegotiate changed patterns of behaviour and thinking.
4. 2nd level effects are not caused by technology operating autonomously on passive organisation or a society. Instead they are constructed as technology interacts with, shapes, and is shaped by the social and policy environment.

In looking at the moral hazard of using technologies for learning or for counselling that do or dont add substance, its worth considering what technologies are. Here I take a broad understanding on technology as defined by Ursula Franklin as 'the way we do things round here' (Ursula Franklin).
I then take a comment made by Jenny Mackness post on social networking and how come some people are getting something out of facebook or twitter when in her argument these are not communities of practice.
"Etienne Wenger has explained all this for us in his work on communities of practice. A community of practice needs the type of commitment that Facebook and other social networks of this type cannot give us. In addition social networks of the Facebook type don’t gather round a clearly identified domain and there is no requirement to share practice."

And I disagree, levels of committment are in the eye of the beholder.
Its working for some, to the level some want, and sometimes there might be a lot of highly visible to'ing and thro'ing and sometimes not. And sometimes the point is the connection, whats felt maybe, rather than whats visible. And this fits with a definition of community where community is based on value rather than on materially defined factors and for which further argument can be found in reading Raymond Williams. (Or in my own masters thesis, a philosophical analysis of community care, Auckland University)

Committment is never a stable entity, it fluctuates, and therefore so do communities of practice. Sometimes they work as communities of practice, and sometimes they dont. Sometimes they do for some of the people involved and not for others. The stability issue suggests there is value in a network way of looking, as afforded by actor-network theory. This encourages the discussion to broaden into what holds this thing called a community of prectice in place and whats pulling it apart. The tensions. And in using ANT there's also the added bonus in that the things to be looked at, the actors to investigate, can be human and otherwise.

This is part of the political environment. Whats in/out, whats considered and whats not, and even that some subjects are considered at all.
And the morality of this, and the hazards of this, are integral.

And so to in the research of such things there are further hazards. Moral hazards of invisibility like barbed wire in sand or in surf. Whats foreseen and whats not. Multilayered performances.
And in my own small way, I attempt to do more good than harm.

Thursday, July 10, 2008

communities of practice

Having spent Saturday morning with Etienne Wenger, I can see that there are areas of compatibility and difference with actor-network theory.
This post identifies some relevant to the 'community of practice' I am involved with in my doctoral studies; a youth telephone counselling agency utilising text messaging.

There are compatibilities.
Shaping of people, identity formation happens in relationship.
Maintaining a community of practice takes work.
A community of practice is 'most interesting' when confounded.

There are also substantive differences:
There is no consideration given to non human actors. Semiotic relationality is limited to shaping people and does not consider the influence of non human entities whether technological, or of place.
The theory regarding community of practice is restricted to the learning environment rather than all assemblies that shape. In assembling the social, there is so much more learning that happens in hap hazard ways.

I recall reading of communities of practice when doing my Masters thesis (A Philosophical analysis of community care)and at that time was hit by the rosy glow effusing; a saturation of warmth emanated from such communities, and at the time this was far from my experience of community (where an absence of care seemed to be in ascendance politically, though I acknowledge my analysis is contestable).
Etienne openly acknowledging the validity of earlier critique identifying that communities are not necessarily warm or embracing places.
He also engaged in discussing a dissertation he had recently been involved with where the notion of community of practice for learning was argued as being amoral. This evolved into a discussion of identity formation. How we might be influenced or shaped also occurs in choosing to distance oneself from a community. How free we are to choose being an interesting debate that reminded me of Sartre's philosophical questions. Latour I imagine would respond that the influence needs to be tangible, connections, even if fleeting or via secondary sources still needs to connect, need to be traceable.

More recently I had read Wenger, E., McDermott, R., & Snyder, w. (2002) Cultivating communities of practice. Boston: Harvard Business School Press.
I enjoyed the way they describe how knowledge 'sticks' to practice in unexpected ways (p152). That knowledge can have difficulties crossing boundaries of practice even within an organisation. The tendency for practitioners to stick to their own kind- and the resulting 'stickiness' of knowledge itself, apparently explains why knowledge brokers are so important in organisations that depend on combining knowledge from different domains (p.251).
However, I am not convinced that 'knowledge brokers' are not just another morphing of the notions of change theory where people are seen as holding stable attributions such as being an early adopter etc. They cite a reference on this from Hargadon and Sutton, 1997, Technology Brokering and innovation in a product development firm (Administrative Science Quarterly 42, no 4; 716-749.) The language of innovation from E. M. Rogers is pervasive.
I like how they name knowledge as sticking in unexpected ways. I agree. I'm just not convinced that its because of any inherent stickiness of knowledge. (As with technology, so too with knowledge, neither have their own trajectory.)
I would argue that practices or performances do stick, but there are assemblages that make it more or less likely that these are sustained.

They also describe knowledge as 'leaky' where it flows easily within a practice, even interorganisationally. Again, I think Latour and Law and others, nail this in assembling the social, assemblages make it more or less likely.

The community of practice argument is that boundary crossing can be a scene of deep learning. Radically new insights and developments often arise at the boundaries between communities. Something very creative can take place in the meeting. Extending on the idea put forward that boundaries are learning assets in their own right as argued by Wenger, McDermott and Snyder (p. 153) I suggest this is because the assemblage is altered. Things can always be / always are different.