actor-network theory in a doctoral study

I am undertaking a study into change. The area I am focussing on is counselling and communicating care. I am using actor-network theory to look at how people's beliefs about change influence what they then do to enact and shape change as they integrate new uses of technology in their lives.
What I would like any reader to comment on, is there own beliefs regarding the use of technology such as TXT or email or online exchanges for sensitive areas of communications.
What are your beliefs about change related to this area?
How do these beliefs influence what you do in the use of newer technologies to communicate care?